Information

Pricing

All pricing is inclusive of VAT and delivery to any UK mainland address. Pricing for delivery to Northern Ireland, The Scottish Islands, The Channel Islands and Eire can be obtained by emailing : sales@kms envelopes.co.uk.

Terms & Conditions

These Terms and Conditions govern the sale and supply of goods by, KMS Envelopes to you. Each order placed by you will constitute a contract between you and KMS Envelopes in accordance with these Terms and Conditions to the exclusion of all other terms and conditions.

Specification of Goods

The goods are materially in accordance with the description given in this website but you must select the appropriate quantity and any other applicable configuration when placing your order.

Acceptance of Order

All goods are subject to availability and an order will not constitute an agreement on our part to sell goods to you until it is accepted by us. You will be notified of our acceptance as soon as reasonably possible after your order has been received.

Prices and Payment

The prices of the goods are as specified on our site. Prices may change and the applicable price is that shown on the day which your order is placed.

Delivery

Delivery of the goods will be made to the address shown in your order.
Orders received after 4.30pm will be treated as being received on the following working day.
Orders received after 4 pm on Friday will be treated as being received on the following working day.
You will be sent a confirmation by e-mail when your order is dispatched.
Please allow 5 working days after receiving the dispatch confirmation for your order to be delivered.
Any faults and/or shortage of envelopes must be reported to KMS Envelopes within 7 working days.

Quality

We give you the warranty that all the goods will, in all material respects, comply with the description given of them on our site and that they will be of satisfactory quality and fit for the purpose for which they are indicated on our site. Except for the foregoing warranty no other warranty for the goods is given.

Returns policy

Damaged goods

We take great care in ensuring parcels sent out are adequately packaged to prevent damage, but in the unlikely event of damaged or faulty goods being received by you, please follow the procedure below:-

Unless we are notified otherwise by e-mail or in writing within 7 days of the date of delivery of the goods, the goods will be deemed to have been received by you undamaged and in good order.

However in the unlikely event of damaged or faulty goods being received by you, then you must notify us by e-mail or in writing with 7 days of receipt of the goods. For a full refund (including postage, at our discretion) or replacement of the damaged or faulty goods, in addition to notifying us within seven days of receipt you must also return the goods in question within 7 days of the date of your notification.

Unwanted goods

Provided that the goods remain in their original packaging (i.e. unopened and unused ) then you may return the goods with 7 days of receipt of the goods. Postal costs and safe return of the goods are your responsibility. You must obtain a proof of posting certificate from the post office when returning goods, as we will not be responsible for loss or damage during the transit of returning goods

Refunds

Refunds will be, made within 30 days of receipt of the goods by us, provided the above returns procedure has been followed
Please Note: Any Handmade, Made to Measure or Custom Envelopes are Non-Refundable

Tolerances

Due to the nature of the production process and materials used, all envelopes have a manufacturing tolerance of +/- 2mm from the stated size

General

We may alter these Terms and Conditions from time to time and post the new version on our web site and that version will take effect immediately thereafter. You must check these Terms and Conditions on our site regularly. They, together with the privacy policy, the order form and any instructions in that order form, will form the contract between us.

If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.

These Terms and Conditions and your use of our website are governed by English law and you submit to the non exclusive jurisdiction of the English court.

Notices

All notices shall be given to us as detailed below:-

By post to:

KMS Envelopes, Unit 2 Galley Hill Trading Estate, London Road, Swanscombe, DA10 0AA

Or contact us via our contact form here

Our Privacy Policy

KMS Envelopes take your privacy concerns seriously. We abide by the UK and EU Rules on Data Protection. If you have any further queries regarding privacy, please contact KMS Envelopes via the Contact us link on our website.

Your information is used strictly for internal purposes. We collect basic data (e.g. email address, telephone numbers company name) when you purchase from us. This information is used to identify our customers and to send order confirmations. We do not store any of your financial details.

We value your privacy and understand that you don't want your name and personal details sold to third parties. KMS Envelopes will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and facilitating delivery.

By using our web site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

Regards
KMS Envelopes